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FAQ

Here we leave you a list of frequently asked questions that we usually deal with our clients. If you do not find the answer in this list, we invite you to contact us, we will respond as soon as possible.

Why a roof tiles cover?

A ventilated sloping roof installed with La Escandella roof tiles by qualified professional, increases energy efficiency and reduces energy consumption. It involves minimal maintenance and easy installation, also reduces the cost of this.

The cover of La Escandella roof tiles are certified with guarantees of the best results in all types of weather adversities. In addition, clay is a sustainable material.

ROOF MAINTENANCE AND CARE:

Ventilation (known as micro-ventilation) between the tile and the supports beneath determines the tile’s efficiency and the durability of the roof across the years.

The tiles are made from natural clays, giving them a certain porosity that enables them to “breathe” by absorbing and expelling water and holding moisture inside the building. To prevent condensation and dampness that lead to leaking into the home, the tiles must be installed in accordance with the relevant standards. Good ventilation and accessories that help this process are also important.

Ventilation enables air to flow beneath the tiles and allows them to dry. It also reduces the occurrence of moss and fungi, maintaining the appearance of the roof over time. Therefore, the ridge line must never be filled with cement or similar materials. Instead, it must remain open to facilitate air flow and be fitted with protection to stop birds, insects and small rodents from entering.

Condensation occurs when the temperature falls below the dew point of the surrounding area. This process usually occurs in winter and takes place when there is a difference of more than 2°C between the temperature and the cold surface (in still air). Condensation produces water droplets when the air is concentrated beneath an open roof as the temperature drops.

This condensation can lead to dampness and a subsequent deterioration of the roof due to fungi and other organisms.

It can be prevented by proper roof installation and ventilation, which helps air flow and dries out the dampness that can appear beneath the tiles.

Tiles are made from natural clay and are therefore porous. This porosity gives the material a degree of permeability, which La Escandella controls using a process of selecting, pressing and firing the clay to remove all potential for leakage caused by the tile.

Permeability, along with other characteristics of La Escandella tiles, is measured and audited periodically by various domestic and international institutions, which have awarded La Escandella tiles the most rigorous quality certifications.

As a general rule, a roof usually leaks as a result of poor tile installation (insufficient slope, excessive use of mortar, lack of ventilation, the sealing of special points such as chimneys, joins with walls, etc.), which can affect its water tightness. Each different installation requires close monitoring by a roofing professional.

As per the ‘CTE’ (Spanish Building Technical Code), the following maintenance steps should be taken:

– Once a year: Water outlet and drainage elements should be cleaned (gutters, drains, …).

– Every 3 years approximately: check the preservation of the roof and the Special pieces / Accessories.

Mildew, or moss as it is commonly known, is a micro-organism that appears on roofs, often due to the tiles (because of their porosity natural condition) being exposed to certain environmental conditions. These include nearby vegetation, a north-facing roof, an insufficient slope on the roof and pollution, as well as a lack of ventilation and the use of mortar.

It is almost impossible to prevent mildew because of the large range of factors that cause it to appear. However, correct dry installation, particularly avoiding the use of mortar, and the necessary micro-ventilation between the roof and its base are important factors in keeping it at bay.

We also recommend that the roof be cleaned every 3 to 5 years, depending on the home’s location and climate. This removes any residues that may have accumulated, which can prevent the tiles from drying and correctly expelling rainwater

White markings on tiles, known as efflorescence, appear on the tile surface due to salts or carbonates resulting from the use of too much water in mortars for installation, as well as excessive moisture and a lack of roof ventilation. The moisture is expelled by the most well-ventilated areas. This water then evaporates, leaving salt deposits which cause white staining on the tiles.

Despite rigorous controls over salt levels in tiles, mortars and the water used with them can cause efflorescence. This commonly occurs during installation and can be easily countered by dampening the tiles with water and allowing them to dry (provided installation requirements have been met, particularly in relation to roof ventilation).

Where the problem occurs subsequent to installation, it must always be analysed and treated by specialists who will not only remove the efflorescence but correct the problems causing it. Normally they will clean the area with water, and even vinegar, treating the salts and removing the surface stains. However, it is always advisable that each case be studied individually and a solution prescribed depending on the type of tile, installation and other architectural details.

In regions prone to adverse weather conditions, particularly those close to the sea, special attention must be paid to roof installation. Good ventilation is even more important in preventing the accumulation of salts or other organisms that can deteriorate the tiles.

Micro-ventilation (between the supports and the tiles) allows the tiles to be properly ventilated, quickly drying any moisture caused by proximity to the sea, by rain, etc. and making the tiles, and ultimately the roof, more durable.

COLOURS

In regions prone to adverse weather conditions, particularly those close to the sea, special attention must be paid to roof installation. Good ventilation is even more important in preventing the accumulation of salts or other organisms that can deteriorate the tiles.

Micro-ventilation (between the supports and the tiles) allows the tiles to be properly ventilated, quickly drying any moisture caused by proximity to the sea, by rain, etc. and making the tiles, and ultimately the roof, more durable.

Ceramic roofs help with thermal insulation, adding up to +3º in the winter and -3º in the summer. This promotes energy savings in the home.

As with any other material, dark colours will hold more heat. For this reason, lighter colours tend to be used in warmer regions, while redder, darker colours are used where the climate is cooler.

Regardless of climactic conditions, it is worth nothing that clay tiles offer a higher degree of thermal insulation than other metal or plastic products or concrete tiles. This superior thermal performance is increased when tiles are correctly installed, particularly in relation to the slope of the roof and under-tile ventilation.

Tiles are made with different clay combinations and, because clay is a natural material, it can exhibit slight variations in shade after firing. This can be accentuated more in white clays, as they are more susceptible to this phenomenon.

To achieve a more uniform roof colouring, which doesn’t show up small variations, we recommend mixing tiles from across the pallet range, given that tiles are not installed according to a set order based on finish.

GUARANTEE/QUALITY AND PRICELIST

Cerámica La Escandella guarantees that its ceramic tiles and accessories are free from manufacturing defects (including frost resistance) with Guarantees depending on the type of product: 35 years for the Mediterranean Range (Curve, Mixed and Flat) and 100 years for The H-Selection Range (Visum3, Planum, Vienna and Innova).

La Escandella Guarantee will be applied/valid only if the following requirements are committed.

– The manufacturer´s instructions and the technical code of the country have been complied with and particularly that referring to the ventilation of the deck.

– All tiles and accessories installed have been manufactured by La Escandella and are those recommended by this manufacturer for a proper construction of the deck. Any painted, varnished, hydrofuged tiles subjected to any treatment not carried out by La Escandella, shall not be covered by this guarantee.

– This guarantee does not apply in case of defects which are visible on the delivery of the tiles such as differences in the tonality or damages caused by the transportation. Additionally, due to the nature of the tiles as well as the possible effects of the surrounding environment, La Escandella shall not be responsible for changes in tonality or ageing of the tiles.

– The guarantee entails the free disposal of the material delivered under conditions EXW (Ex work). Neither the costs arisen from the removal of the defective tiles or transportation or installation of new ones, nor indirect damages which may have been caused are included.

Excluded from this guarantee:

1. Water leaks due to a faulty laying of the tiles are excluded from this certification.

2. Any damage caused by movement, distortion, cracking or settling of the walls or foundation of the building.

3. Any damage caused by the impact of objects, fire, earthquakes, flooding… or any force majeure.

The Guarantee is not applied for visible damages during the delivery of the tile as well as differences in the tonality or damages caused during the transport. Due to the natural characteristics of the tiles, as well as the possible effects of the environment. La Escandella is not responsible for possible changes of tonality or aging effects in the tiles.

The updated 2023 pricelist is available. Ask for the document to the customer service department or your export area manager.

PLANUM PHOTOVOLTAIC SOLAR SYSTEM

Solar tiles collect energy from the sun during the day and convert it into direct current. AC is usually consumed in a home.

Installing solar energy, once it passes through the inverter, the direct current is transformed into usable alternating current. At this point, electricity can be consumed, or poured into the power grid.

We have the option of connected batteries to store the excess energy produced during the day and its consumption in moments without sun.

The amount of electricity production depends on sunlight. Although the Planum solar tiles, incorporate a technology of monocrystalline cells of high efficiency with a high performance.

They are suitable for the installation of isolated dwellings without connection to the electrical grid, but it is recommended to include a battery system for energy storage. Usually the most common is the photovoltaic installation connected to the electrical grid, either to obtain energy at night when the installation does not produce energy or to sell it when it is produced in excess.

A complete maintenance check must be carried out annually to check the operation and safety of the system and clean the photovoltaic modules. It is not recommended that any system owner clean the modules with detergents or chemicals.
If there is a buildup of dirt it is recommended to clean it with water, especially around the fireplace

The integrated solar energy system for roofs La Escandella is a very low maintenance photovoltaic system.

 

CONSENTIMIENTO PARA EL ENVÍO DE PUBLICIDAD

PUBLICIDAD: En cumplimiento de lo previsto en el artículo 21 de la Ley 34/2002 de Servicios de la Sociedad de la Información y Comercio Electrónico (LSSI), solicitamos su consentimiento para la suscripción y envío de nuestra newsletter.

Fines y legitimación del tratamiento: envío de comunicaciones de productos o servicios a través del Boletín de Noticas al que se ha suscrito (con el consentimiento del interesado, art. 6.1.a GDPR).

Criterios de conservación de los datos: se conservarán durante no más tiempo del necesario para mantener el fin del tratamiento o mientras existan prescripciones legales que dictaminen su custodia y cuando ya no sea necesario para ello, se suprimirán con medidas de seguridad adecuadas para garantizar la anonimización de los datos o la destrucción total de los mismos.

Comunicación de los datos: no se comunicarán los datos a terceros, salvo obligación legal.

Derechos que asisten al Interesado:
– Derecho a retirar el consentimiento en cualquier momento.
– Derecho de acceso, rectificación, portabilidad y supresión de sus datos, y de limitación u oposición a su tratamiento.
– Derecho a presentar una reclamación ante la Autoridad de control (www.aepd.es) si considera que el tratamiento no se ajusta a la normativa vigente.

CONSENTIMIENTO PARA EL TRATAMIENTO DE DATOS PERSONALES

CERAMICA LA ESCANDELLA SA es el Responsable del tratamiento de los datos personales del Usuario y le informa de que estos datos se tratarán de conformidad con lo dispuesto en el Reglamento (UE) 2016/679, de 27 de abril (GDPR), y la Ley Orgánica 3/2018, de 5 de diciembre (LOPDGDD), por lo que se le facilita la siguiente información del tratamiento:

Fines y legitimación del tratamiento: mantener una relación comercial (por interés legítimo del responsable, art. 6.1.f GDPR) y envío de comunicaciones de productos o servicios (con el consentimiento del interesado, art. 6.1.a GDPR).

Criterios de conservación de los datos: se conservarán durante no más tiempo del necesario para mantener el fin del tratamiento o existan prescripciones legales que dictaminen su custodia y cuando ya no sea necesario para ello, se suprimirán con medidas de seguridad adecuadas para garantizar la anonimización de los datos o la destrucción total de los mismos.

Comunicación de los datos: no se comunicarán los datos a terceros, salvo obligación legal.

Derechos que asisten al Usuario:
– Derecho a retirar el consentimiento en cualquier momento.
– Derecho de acceso, rectificación, portabilidad y supresión de sus datos, y de limitación u oposición a su tratamiento.
– Derecho a presentar una reclamación ante la Autoridad de control (www.aepd.es) si considera que el tratamiento no se ajusta a la normativa vigente.

Datos de contacto para ejercer sus derechos:
CERAMICA LA ESCANDELLA SA. CALLE BELGICA, 1, – 03698 AGOST (Alacant). E-mail: rrhh@laescandella.com